FAQs

FAQs (Frequently Asked Questions)

Question 1: Can i hang the canvas to the wall ?

Answer 1: Each premium gallery wrap comes ready to hang with easy use hinged hangers and solid back.

 💡Quick Tips:

    • Avoid putting canvas on sun's direction.
    • Can be hanged or on table.

Question 2: What's the Height of the canvas?

Answer 2: All canvas are 1.25''wrapped canvas edge.

Question 3: Why my payment failed for zip code validation ?

Answer 3: You need to enter the information of the billing address related to your credit card at the checkout (DO NOT USE the shipping address unless if they are the same). It's security step to validate that the person who's ordering is the owner of the card.

Question 4: Why my credit card is debited even though I got a zip code validation error during the payment process?

Answer 4: If your payment failed due to zip code validation (discover why: Question 3 in FAQs) and you did see your credit statement debited.
When such a situation happens, It means that we didn't get your order and we didn't get any payment from you as well.
So we have no refund to send you because we didn’t get your money.

Please allow a few days and it will automatically disappear from your credit card statement (based on previous experiences with other costumers).
If you don't want to wait please check with your bank (it's out of our control).